The goal of this phase is to gather data from the process and determine the current quality level. Project Charter also helps to clarify what has not been discussed. Teams use the charter to define the process issue being addressed, the reason for doing so, and what “success” looks like for those working on it. The document includes a summary of the project and serves as a contract between management and the six sigma team for the project’s projected outcome. The project charter is the initial step in every six sigma project and one of the most crucial components. The most commonly used DMAIC Tools in the “define” phase is Project Charter. The following stages ensure that the process is moving in the right direction. Once they figure out the problem statement and then outline the work process, they can start working on the project. Recognize the areas where it will influence.Then they will need to define a problem statement for this and check if the issue reported is relevant by looking at the data available. To do so, one must first understand the problems as a whole and know the preferences of the customers. So, project managers identify the issue to be addressed. The most essential objectives are obtained from the clients because customer satisfaction is the primary objective of lean six sigma. This phase is all about defining the issue and the improvement activity’s objectives. The goal of this phase of DMAIC is to define the problem statement and develop a strategy for improvement. In this first step of DMAIC methodology, the team must clearly define the issues and the action plan necessary to attain the desired results in this initial step toward process improvement. The Five Phases of DMAIC Methodology Define
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